Communication, collaboration and contact center offerings are numerous; the difference is the commitment to consulting and architecture that NetCloud Services gives to each project .
In 2023, the integrator NetCloud Services celebrates a decade in the Mexican market bringing communication, collaboration and contact center services to the cloud .
Its services are deploy to companies of all sizes and verticals, from medium-sized to large corporations, which implement an IVR or deploy hundreds of seats for customer service.
The company can also help
companies migrate their communications platform to the cloud through cloud manufacturer GoTo, while keeping their same number.
NetCloud Services is a distribution partner for companies such as GoTo, Span and Bitrix 24; with certified personnel who help build the solution that the client needs, integrating it with other systems such as ERP and CRM through APIs.
Genaro Flores , director of NetCloud Services , explained that GoTo has its own cloud from which it delivers its platform; in addition, its communications portfolio is divided into GoTo Resolve and GoTo Connect, both focused on customer service and support.
For the timely management of the Contact Center, we work with SPAN, a Uruguayan platform that has gained experience in the financial sector and of which NetCloud Service is the representative in Mexico.
Another manufacturer in the portfolio is Bitrix 24 , whose solutions help companies build internal infrastructure and external denmark whatsapp number data relationships, managing people, projects, clients and marketing from a single platform.
Cloud Services
The Mexican integrator is exploring the possibility of creating its own projects and is therefore studying Google and Amazon. Web Services clouds; although its strategy for 2023 is to gain market positioning by reselling. Integrating and deploying these cloud solutions in the market.
How to carry out a cloud implementation or migration?
Whatever project a client undertakes in the cloud , NetCloud Services delivers consulting, processes, affordable turnaround times and task allocation. And takes care of the oversight, monitoring, and services that are part of its differentiator.
The company aims to reach how to use neural networks for business: examples and best practices companies with more than 30 users; according to Flores, companies with lower requirements are also served. Although they cmo email list require the same effort by increasing their ticket more.
Although the firm only has offices in Mexico City. It is able to serve a company from any city and fulfill its role as an interface between the client and the manufacturer.