Transferring chats between makes conversations flow more quickly, customer requests are handled more easily. And the team is better distributed across its functions.
If your company has several departments already created. You can add them to your account in the same chatbot creation tab. For example, if you have a buy telemarketing data department for “new customers” and another for “existing customers”, they can be created within Whaticket. This way, when your customer gets in touch and chooses options within the chatbot, they will be directed to the right department based on their answers. However, if this customer needs to be transferred, the agent can do so using the “transfer chats between users” feature.
We’ve implemented a new feature for accepting chats within the platform. Our goal is to make the process of accepting multiple chats easier and more intuitive, with less friction. Now, when the lock is blue, you’ll be able to accept multiple chats in sequence without leaving the “On Hold” tab.
Accepted chats will be redirected to
“My Chats” section, but how to create value propositions with chatgpt for new product launches! you’ll still be in the “On Hold” tab, allowing you to accept more chats in a row without having to switch between tabs.
If you want to keep the default behavior (accepting the chat and associating it directly with “My Chats”), simply click on the lock so that it turns grey. This will keep the acceptance behavior the same as always.
Creating Quick Replies
Another super useful feature to speed up the flow of support is the creation of quick responses. Within the platform, Transferring chats between there is the possibility of programming predefined responses for common questions, greetings and farewells. So, simply select one and send it to your contact, without having to write it again in each new chat.
A convenience that helps at the time of care!
Contact management
You can also manage your contacts within the Whaticket platform, with two functionalities:
- Creating contacts: When you receive a message on WhatsApp, Whaticket automatically saves the number of the person who sent the message. You can edit that contact by adding more information, such as email, title, and other fields. You can also add contacts in bulk by importing them from Excel.
- Tags: You can create tags and resource data associate them with the contact, which helps to organize and classify those contacts.
Edit preferences
You can edit your language, dark mode, and volume preferences directly from your profile section. You can also easily turn notifications on and off for your desktop and mobile.