We designed this app to streamline the customer journey by eliminating many of the redundant interactions and manual processes common in customer engagement workflows.
A complicated customer experience threatens your company’s results
We’ve all been there as customers – painstakingly entering all of our personal details, often redundantly, from one form to another, in a desperate attempt to get the product or service we need. This is not only frustrating for customers, but also for you as a business, as there are often manual and redundant processes riddled with errors.
Expecting your customers to settle for this poor experience is a sure way to frustrate them and ultimately lose them, especially if your competition has a more streamlined and user-friendly settlement process.
And all those errors? They cause delays in returning documents for correction, which inevitably adds to your cost of acquisition and causes further frustration and potential churn on the part of your customers.
Deloitte has released a new report identifying the costly and negative effects of poor deal management processes and tools on customer experience. It shows that ineffective deal management processes result in nearly $2 trillion in lost global economic value annually , and that 66% of customer service respondents report that ineffective deal workflows are a negative driver of customer satisfaction.
IAM for CX helps you attract and retain customers
Fix ineffective deal touchpoints across your entire customer journey. IAM for Customer Experience (CX) helps you streamline and automate manual customer interactions and steps, such as data entry and identity verification, so customers complete us contact number list forms and requests faster and you can maximize your reach and conversions.
Reduce your cost of sales and increase customer satisfaction by simply making it easier to do business with you.
Check out some of the important platform services and powerful tools included with IAM for Customer Experience (CX) below.
The most powerful version of eSignature
We’re including our Enterprise version of Docusign eSignature with IAM for CX, so your company can leverage it in its customer engagement processes.
This is the most powerful version of eSignature and comes with a ton of tools and features, such as:
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Docusign Admin centralizes the management of your users, accounts, administrators, and single sign-on (SSO). Designed for eSignature account administrators, it saves time through centralized user and account management, protects and controls your company assets and corporate Docusign usage, and efficiently adds and removes users.
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Data Verification is a custom field type that seamlessly connects with why it makes sense to publish incomplete posts third-party applications to verify important information, such as phone number or email, all in real time.
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Bulk Send allows you to send agreements to everyone on a specific list (using a CSV file) to save you time and effort.
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Multi-Channel Delivery allows you to send Docusign agreements via multiple channels, such as email, SMS, or WhatsApp.
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Advanced Workflows allows you to streamline your deal workflows, gain more flexibility and extra control over your deal processes
Eliminate bottlenecks with Maestro
Connect all the pieces of your client deal backlog and organize them any way you like with Maestro ‘s no-code workflow builder .
Adapt your processes to your customers’ needs and eliminate unnecessary barriers and bottlenecks that cause your customers to abandon valuable interactions.
Maestro integrates with Docusign App Center , so you can easily use CRMs like qatar data HubSpot (and in a few months, Salesforce), payment processing apps like Stripe, and other popular apps.
With these tools implemented into your workflow, Maestro helps you connect and organize all the necessary steps without having to manually tie them together or leaving your customers out of the digital experience entirely.