The banking sector has an ally in FICO, with its platform ofArtificial intelligenceand its 200 patents in AI help solve these and other requirements of today’s banking.
Since the pandemic, banks have been forced to transform their collection processes , as increasingly digital customers demand high service, complete information on their payment and debt status, as well as personalized options to meet their debt.
In that sense, FICO , the provider of banking solutions based onArtificial intelligenceandMachine Learning, together with its network of partners, can provide the platform and tools to digitize and accelerate the collection process of banking institutions, without detracting from the customer experience in the process.
Saulo Fernandes director of the Customer
Communication Services and Solutions area for FICO Latin America, said that in one of FICO’s clients around the world, the cambodia whatsapp number data platform increased interactions in the call center by 20%, reaching out to serve 1.3 million delinquent account holders, but in a close and personalized manner.
With another client, FICO automated collections operations , achieving a 160% increase in cases resolved without human intervention. It also reduced the delinquency rate by 20% in 3 months of operation through digital interactions in 98% of cases, without a human agent.
FICO Platform: Revolutions
Artificial intelligenceapplied to a process: Collection
Banks need to adapt to the digital customer through omnichannel communication. Whatever the means of contact, the bank must have 360° visibility of the customer in order to offer payment options and personalized services.
Making each client a unique case will lead banks to be competitive in a sector where there are efforts by banks to digitalize but also Fintech.
FICO addresses this issue by creating a virtual agency for orchestrating customer contact , which solves many of the problems and challenges of the collections departments :
Reach the customer optimally
It has 360 information about this
Reduce operational costs
Reduce manual reputation management: tools, methods and strategies efforts
Provides financial visibility
Promotes the internationalization of services
FICO ‘s virtual agency for customer contact orchestration offers dynamic, personalized strategies and full integration of communication cmo email list channels.
It also proposes dynamic and adaptable strategies, without generating impacts in other areas.